Soft skills


Prof. Binod Mishra

IIT Roorkee

*Additional GST and optional Exam fee are applicable.

SKU: IIT Roorkee Category:


Soft Skills, a buzz word today has attracted the attention of students, professionals and entrepreneurs all over the world.  Employability, being the major concern today, every individual aims at getting coveted jobs.  Employability today is commensurate with proving multiple skills in varied situations in a fast changing world.  Hence, everyone aspiring for jobs today has to prove one’s mettle in various situations where one requires to be armed with different skills, which, collectively come under Soft Skills.  One may be armed with good competence of one’s subject but one cannot compete with his peer groups unless one has the potential of performance. Performance can be ensured with the demonstration of certain abilities that can help a professional communicate, corroborate, convince, evaluate and look into the continuing as well as the upcoming trends of the corporate world from time to time.The course aims at creating awareness among the stock holders of the corporate world in which the role of individuals as team players and also as responsible leaders materializes to a great extent.  The course, with its interactive and need based modules, will  address various challenges of communication as well as behavioural skills  faced by individuals at workplace and organizations in  bridging the gaps through  effective skills of interviews, group discussions, meeting management, presentations  and nuances of drafting various  business documents  for sustainability in today’s global world.


BE/B.Sc/B.A,  ME, M.Sc./M.A, Ph.D,Open to everyone desirous of honing one’s employability skills


Basic knowledge of reading and writing English.


Can be useful to all major companies, such L&T, BHEL, NBCC, NTPC, WIPRO, INFOSYS, and other organizations where HR has a crucial role.


Binod Mishra, a faculty in the Department of HSS, IIT Roorkee has an experience of teaching English at various levels. He has to his credit 20 books and more than hundred articles in different reputed journals and books. His MOOC course on Soft Skills has been received well by learners. He has delivered a good number of invited talks in various conferences and symposiums. Besides being a teacher and researcher, Dr. Mishra is also the Vice Chairman of Association for English Teachers of India, the largest body of English teachers. Prior to this, he had also been the two times Editor-in Chief of Indian Journal of English Studies, one of the oldest journals of English language and literature.

Additional information



Total hours


Certification Process

1. Join the course
Learners may pay the applicable fees and enrol to a course on offer in the portal and get access to all of its contents including assignments. Validity of enrolment, which includes access to the videos and other learning material and attempting the assignments, will be mentioned on the course. Learner has to complete the assignments and get the minimum required marks to be eligible for the certification exam within this period.

COURSE ENROLMENT FEE: The Fee for Enrolment is Rs. 3000 + GST

2. Watch Videos+Submit Assignments
After enrolling, learners can watch lectures and learn and follow it up with attempting/answering the assignments given.

3. Get qualified to register for exams
A learner can earn a certificate in the self paced course only by appearing for the online remote proctored exam and to register for this, the learner should get minimum required marks in the assignments as given below:

Assignment score = Score more than 50% in at least 9/12 assignments.
Exam score = 50% of the proctored certification exam score out of 100
Only the e-certificate will be made available. Hard copies will not be dispatched.”

4. Register for exams
The certification exam is conducted online with remote proctoring. Once a learner has become eligible to register for the certification exam, they can choose a slot convenient to them from what is available and pay the exam fee. Schedule of available slot dates/timings for these remote-proctored online examinations will be published and made available to the learners.

EXAM FEE: The remote proctoring exam is optional for a fee of Rs.1500 + GST. An additional fee of Rs.1500 will apply for a non-standard time slot.

5. Results and Certification
After the exam, based on the certification criteria of the course, results will be declared and learners will be notified of the same. A link to download the e-certificate will be shared with learners who pass the certification exam.


Course Details

Week 1: Introduction to Soft Skills, Aspects of Soft Skills, Effective Communication Skills, Classification of Communication, Personality Development
Week 2: Positive Thinking, Telephonic Communication Skills, Communicating without Words, Paralanguage
Week 3: Proxemics,  Haptics: The Language of Touch, Meta-communication, Listening Skills, Types of Listening
Week 4: Negotiation Skills, Culture as Communication, Organizational Communication
Week 5: Communication Breakdown, Advanced Writing Skills, Principles of Business Writing
Week 6: Business Letters, Business Letters: Format and Style, Types of Business Letter
Week 7: Writing Reports, Types of Report, Strategies for Report Writing, Evaluation and Organization of Data
Week 8: Structure of Report, Report Style, Group Communication Skills
Week 9: Leadership Skills, Group Discussion, Meeting Management, Adaptability & Work Ethics
Week 10: Advanced Speaking Skills, Oral Presentation, Speeches & Debates, Combating Nervousness, Patterns & Methods of Presentation, Oral Presentation: Planning & Preparation
Week 11: Making Effective Presentations, Speeches for Various Occasions, Interviews, Planning & Preparing: Effective Résumé,
Week 12: Facing Job Interviews, Emotional Intelligence & Critical Thinking, Applied Grammar


1. Butterfield, Jeff. Soft Skills for Everyone. New Delhi: Cengage Learning. 2010.
2.Chauhan, G.S. and Sangeeta Sharma. Soft Skills. New Delhi: Wiley. 2016.
3. Goleman, Daniel. Working with Emotional Intelligence. London: Banton Books. 1998.
4. Hall, Calvin S. et al.  Theories of Personality. New Delhi: Wiley. rpt. 2011.
5. Holtz, Shel. Corporate Conversations. New Delhi: PHI. 2007.
6. Kumar, Sanajy and Pushp Lata. Communication Skills. New Delhi: OUP. 2011.
7. Lucas, Stephen E. The Art of Public Speaking. McGraw-Hill Book Co. International Edition, 11th Ed. 2014.
8. Penrose, John M., et al. Business Communication for Managers. New Delhi: Thomson South Western. 2007.
9. Sharma, R.C. and Krishna Mohan. Business Correspondence and Report Writing. New Delhi: TMH. 2016.
10. Sharma, Sangeeta and Binod Mishra. Communication Skills for Engineers and Scientists. New Delhi: PHI Learning. 2009, 6th Reprint 2015.
11. Thorpe, Edgar and Showick Thorpe. Winning at Interviews. Pearson Education. 2004.
12. Turk, Christopher. Effective Speaking. South Asia Division: Taylor & Francis. 1985.


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